Service undertaking

We uphold the "comprehensive, high quality, and rapid" service standards and customer satisfaction as the goal, these are public commitment.
A service commitment
1. My company established a number of tough emergency repair service teams, experienced field engineers and senior technicians, for any problems that arise can be in the fastest time rushed to the scene to carry out repairs and replacement.
2. Product delivery within a week, my company service department staff will according to the customer's contact information, telephone tracking consultation, until the customer satisfaction.
3. All complaints about product quality, within 1 hour having been answered within 24 hours, rushed to the scene and determined according to the complaint handling measures for maintenance and replacement.
4. I promised that all maintenance staff on call, better serve our customers solve problems.
5. There are about product quality warranty period caused expenses borne by the company.
6. Shelf life because of your improper use, or the result of our natural environment provide free repair, maintenance, materials and accessories used are only charge the cost price.
7. Beyond the warranty period of the product, I promise lifelong regular on-site inspection and maintenance.
Second, the mode of transport
1. All goods delivered to the customer's hands free, free installation, commissioning and installation and maintenance. Maintenance personnel to inform customers how the product maintenance knowledge, until the other party satisfied.
2. After installation and commissioning of all goods by the customer to view, acceptance before leaving the scene.
Third, Returns objects commitments
1. The returned product requires a complete packaging products, accessories, manuals, warranty cards, invoices, delivery slips, returned an explanation of why.
2. Users in the normal case of use of quality problems, within the warranty period, please get in touch with our company quickly to facilitate users get timely maintenance and replacement.
3. Now the following cases can not enjoy my company returned promise.
a. Product was non-normal use.
b. Stored under abnormal conditions, damp.
c. Unauthorized repair, misuse, abuse, and changes.
d. Food and liquid splash damage caused.
e. Product of normal wear and tear.
f. Beyond the expiration date.

Special Note: The photo shows the reason, can not guarantee the color of the displayed products and product actual color exactly the same, I will try to explain.
The final interpretation service commitment Shenzhen billion Anderson Technology Limited.